Privacy Policy

redress.ai (the "APP") is owned and operated by AI Labs B.V., a Netherlands-incorporated entity with registered office at Zandoerleseweg 8D, 5511AA Knegsel, The Netherlands. Registration number: 93569629 with the Kamer van Koophandel (KVK).

redress.ai is an online chat application using artificial intelligence to create virtual fictional characters called "AI Companions." The platform generates images and messages facilitating user interaction with these companions. Some services require user account creation.

EU residents receive additional rights and protections under GDPR 2016/679.

1. Definitions

Website: redress.ai
Personal Data: Information identifying you, including name, address, date of birth, gender, and other identifiers
Content: Information you provide for registration and platform use, including personal data and AI Companion interactions
Subscription: An arrangement enabling service access
Consent: Your freely given, specific, informed agreement to data processing
Performance of Services: Actions necessary to provide services
Visitor: Someone browsing without a valid subscription
Platform: The APP
Processing: Any operation on personal data, automated or manual
Services: Steps enabling AI Companion interaction
User/You/Your: Any person or company using the APP or services

2. Purpose of Personal Data Processing

When Visiting the Website

Information collected includes:

Performing our services
Analyzing and understanding website behavior
Improving the website and services
Evaluating marketing campaign effectiveness
Customizing communications
Enhancing data security

When Registering and Using Services

After a free message trial, registration is required for identification. Collected information includes name, date of birth, usage details, and browser information.

Data uses include:

Creating user accounts
Enabling AI Companion interaction
Adapting services to your needs

Automatically received browser/mobile information is treated as non-personal data. This aggregated data may be shared with partners for site usage analysis.

Failure to provide personal data may impact service performance, with notification provided.

Processing occurs because it is necessary for:

Marketing analysis and market research
Subscription confirmation
Service performance
Addressing complaints or requests
Business administration and management
Other purposes with your provided data

3. Personal Data Collection

3.1 Personal Data Collection for Visitors

Website visits can be anonymous. Anonymous metadata processed through cookies supports technical improvements, statistical analysis, and marketing. This metadata doesn't reveal personally identifiable information.

Collected information includes:

Browser and operating system type
User navigation behavior and preferences
Date and time of visit
Server address
Previously visited website
Average page view duration
IP address of accessing device

3.2 Personal Data Collection for Users

Multiple collection methods are employed:

Content provided via personal account
Communication via writing, telephone, fax, website registration, email, or electronic forms (monitored and stored)
Personal data from third parties or public sources, including analytics providers, advertising networks/agencies, and search information providers
Information provided during subscription registration
Automated technologies capturing technical equipment data and browsing actions

4. Third-Party Marketing

Explicit opt-in consent is obtained before sharing personal data with external companies for marketing purposes.

You may request marketing message cessation at any time by adjusting marketing preferences on the website or third-party websites, or following opt-out links in messages.

5. Marketing

We may send marketing communications about services and relevant information via alerts, newsletters, invitations, or updates through post, telephone, email, or digital channels.

6. Modification of Data Usage

Personal data will be used exclusively for initially intended purposes unless we determine an alternative purpose compatible with the original one. If you seek clarification on new-purpose processing, please contact us.

For unrelated purposes, we will inform you with a legal basis explanation. We may process your data without explicit knowledge or consent when necessary or law-permitted.

7. Cookie Management

You may configure browser settings to reject all or specific cookies, or receive alerts when websites attempt cookie access. Note that disabling or rejecting cookies may make website sections inaccessible or cause functionality issues.

8. Sharing of Personal Information

redress.ai may share information with:

Professional advisers (lawyers, accountants, IT, public relations) when their advice is necessary
Service providers delivering our services
Our employees
Legal and regulatory authorities as mandated by law

We commit not to disclose, sell, trade, or transfer personal information to third parties without explicit consent, except as outlined in this policy.

This policy doesn't extend to third-party practices outside our ownership or control, or non-employed individuals.

9. Handling Sensitive Information

We refrain from soliciting personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for unique identification, or health information. Voluntary provision of such data constitutes acknowledgment of your disclosure.

10. Data Security

Suitable security measures prevent accidental loss, unauthorized access, use, alteration, or disclosure of personal data.

Procedures address suspected breaches, and we commit to notifying you and relevant regulatory authorities when legal obligations require it.

11. Data Retention Period

Personal information is retained during account existence or as necessary to fulfill collection purposes or provide services. After account termination, information is retained for a specified period.

Typically, personal information is stored for six years after ceasing to be a user, starting from account closure. Retention periods may change based on business or regulatory requirements.

12. Authority Representation

This policy is presented on behalf of AI Labs B.V.. References to "we" or "us" pertain to AI Labs B.V..

A designated Controller oversees inquiries about this policy. Contact the Controller using details below for questions or legal rights requests.

Contact: hello@redress.ai

13. Personal Data Access Request

You possess the right to access your personal data at any time, receiving a copy and verifying lawful processing.

14. Minors' Personal Information

AI Labs B.V. refrains from providing services to or collecting information from individuals under 18 years old or the equivalent minimum age based on jurisdiction. Services are for adults aged 18 and above only.

If we discover misrepresentation from someone under 18 or the equivalent minimum age, information will be promptly deleted and the user blocked.

15. Third-Party Website Links

The website may contain links to third-party websites, plug-ins, and applications. These links may allow third parties to collect or share data about you. We lack control over third-party websites and aren't accountable for their privacy statements.

We encourage reviewing the privacy policy of each accessible website.

16. Company Merger

If AI Labs B.V. merges with or is acquired by another company, or sells all or part of its assets, personal information may be disclosed to advisers and potential purchasers or their advisers. Such information may form part of transferred assets.

Personal information will invariably remain subject to this policy.

17. Right to Rectify

You possess entitlement to prompt rectification of inaccurate personal data from the Controller.

This allows correction of incomplete or inaccurate data in our possession. A verification process may be necessary to ensure new data accuracy.

18. Right to Be Forgotten

You retain the right to request the Controller's prompt erasure of your personal data, with the Controller committing to execute erasure without undue delay.

This empowers deletion or removal requests where we lack compelling reasons to continue processing. You may also request deletion if you've exercised your objection right, we processed information unlawfully, or local law requires erasure.

We may not comply with erasure requests for specific legal reasons, which will be communicated at request time.

Voice objections promptly if processing infringes your fundamental rights and freedoms. You may also object to direct marketing processing. We may demonstrate compelling legitimate grounds overriding your rights in some cases.

19. Right to Request Processing Restriction of Your Personal Data

You may request the Controller temporarily suspend personal data processing in these circumstances:

If you wish to verify personal data accuracy
When processing is deemed unlawful and you prefer suspension over erasure, requesting processing halt
When you require data retention for legal claims
If you object to processing and we need to verify overriding legitimate grounds

20. Withdrawal of Consent

We dedicate ourselves to making withdrawal as straightforward as giving consent.

You reserve the right to withdraw consent at any time. Withdrawal doesn't impact the lawfulness of processing based on prior consent.

Upon withdrawal, we may be unable to provide further services and will take reasonable steps using available technology to promptly delete your account and eliminate internally collected personal data.

We're not accountable for remaining content hosted on third-party websites following withdrawal.

21. Response Time Limit

We endeavor to respond to all valid requests within one month. Complex requests or multiple submissions may extend response time. In such instances, you'll be duly notified.

22. Privacy Policy Amendments and Your Obligation to Update Us

This policy may undergo periodic revisions. The most recent version governs information use. Substantial handling changes trigger notification via posting and email seeking your approval.

Continuing to access or use services following effective date changes constitutes agreement to the updated policy.

Keep a copy of this document and feel free to contact hello@redress.ai with questions or concerns.

Revision Date: 31/01/2024